Fault starts at head office...it seems

Apply for a 3rd contract at telkom. This is the first time I do it online. They called on the 14th to do the contract over the phone. All good so far. 15th I got a message saying they are putting a debit order thrue in the next 3 days. That also went off on the 15th. All my other contracts at telkom was only subtracted after a month. This one is subtracted a day after the contract was done. Nowhere did anyone tell me that it worked this way if you apply online. On the 17th I called the call center. The guy said the phone should be delivered on the 23rd. Im still waiting. I also made a payment on one of my other contracts 2/3 months ago. That payment does not show on any of my invoices. Did you accidentally "lost" it or what? Then on the first contract that I opened with you my surname is spelt incorrect.....I went to the local branch and called the call center. Everytime they say it is fixed now. I can see that on my next statement....when I open my next statement everything is still wrong. Why do I need my ID and proof of resistance if you can't even copy something correctly???? On my 2nd contract the lady asked if I would like those statements via e-mail. I said yes and still didnt get one...but what makes me mad the most is that you don't say you have to wait more then a week after your first debit order and you will still not have the device you paid for...