Fault-ridden Telkom copper/wireless migration process

Since early September I received numerous wireless migration notification sms' with different order numbers ***A; THD***0; ***A & ***A. On 4 Oct I received a final notice sms advising that copper lines will be cut on the same day - problem was I did not receive the wireless phone. On 18 Oct, after much protest, I received the D-Link 3G FLLA WI-FI phone, from a courier who had an incorrect address - latest problem is that the new phone is faulty: callers can't hear user - I am still without Telkom service.