Fault resolving service poor

<p>On 27 January 2017 I logged a fault for a faulty business telephone line. I received a reference number and various SMS messages saying "Progress level is at 25%, 50%, 75%, 90% of being resolved". Eventually, on 15 Feb 2017 I received an SMS indicating that the problem has been resolved, while the problem has not been resolved. I did not receive any form of communication, asking if the problem was in fact resolved.</p> <p> </p> <p>On 27 Feb 2017, I called to make Telkom aware of this mistake, after being cut off and calling the second time, the technician indicated that he had to log this as a new fault and that I will have to wait for the whole process to be repeated again before the landline can be restored.</p> <p> </p> <p>I find it unacceptable that it apparently takes more than two weeks to restore a business telephone line, that there is no personal communication during the process and no follow-up after a so-called restore, and that there is no attempt to prioritise a case like this.</p> <p> </p> <p>One would expect better from a company which is apparently in the communications business...</p>