Fault request not attended to and no feedback given

<p>I logged a fault for a land line that is not working at my home on the 11th of August 2016. Fault 36CNZ110816 was logged and I was told that the tech department was busy on the request to repair the line. On tuesday 30/08/2016 this week I called for an update and was informed that there is a broken cable and the local techs will call me to update on progress, still nothing.</p> <p>I then logged another request for another line on my premsis 267CNK300816 as the WIFI and landline is not working and still no feedback from Telkom. Really not sure why is it so difficult to give a customer feedback on the status of the fault . </p>