Fault Reporting Service is BAD

I had the ADSL line installed at my house because I work from home and good connectivity is essential. So as usual, (this happens every second month) my landline is dead and no internet connection. I reported the fault on 28 Jan before 8am. It is now 24hours later, I called this morning 8am, then 10am and then again 12 noon. Everytime I speak to a call centre agent I inform them that this is urgent and now at 12 the guy had the CHEAK to tell me their repair turnaround time is 7 to 14 days - WHAT A JOKE!!!!<br> <br> Really - why can you not speak to the technician and why does it take so long to have a line repaired!!!<br> <br> <br> I am so upset right now, I want to speak to somebody who is prepared to get this sorted IMMEDIATELY!!!