Fault reporting on Telkom Profile error problematic

Good Day,

I had a Telkom fixed line service and had moved residence from Pietermaritzburg to Howick. I logged a cancelation of the landline in Pietermaritzburg which was successful and installation of a new landline number in Howick. The installation was completed successfully, however when capturing my information, the incorrect landline was captured onto the Telkom profile/account and the correct landline number which I have been using since November 2018 (making and receiving calls) is showing allocated to someone else.

I have tried several times to contact and correct the error on the account being sent to call 10210 to 10213 and then being sent back to 10210 and endless loop with no result. The call agents also do not provide any business email address where I may detail experience as the faults get left in the air.

The fault references are: ********** **********

If you may kindly provide feedback and result on this, as this should be a relatively straight forward correction to my Telkom profile landline number from incorrect number to correct number.

If you may kindly correct and send updated statement reflecting correction.

Many thanks, Grant Hampson