Fault reporting / No response

I reported a fault on my internet line on 07/08/2015 using the Telkom app on android, I received a message saying the fault is in hand with the technical repair division 08/08/2015. Today on 18/08/2015 I am still left with horrible internet (no internet mostly) with which I can barely access a web page at times, trying to report another fault with the online app only tells me that my previous complaint is still active (not dealt with). <br> I use a Telkom line with a data package from Mweb, Mweb can't help me since they can not access the Telkom line's which are causing the problem.<br> The real problem is though, that this has been going on for months now that I struggle on a regular basis with my internet connection and a regular fault report, which usually seems to get my internet working good for a day or two. Only this time it seems that they have given up on even trying to help a paying customer.<br> This is not acceptable.<br> <br> Sincerely: a disappointed customer.