Fault reporting nightmare

I have had a fault on my Telkom ADSL line since last week Thursday. I have reported faults on both Telkom's SMS and online automatic fault reporting systems. I got SMSs after both saying they had received it, then an SMS that their technicians had it in hand, and finally an SMS that my line was fixed - it wasn't! <br> <br> Next I tried the call centre and boy was that the biggest mistake of my life! I am half an hour in and still on hold and still have not received any service AT ALL! <br> <br> Come on guys, I just want my internet back, please!