PR
Pete R
1 reviews | Active since Nov 2009
04 Feb 2015, 12:56
Fault reporting and response
Monday 26 Jan i reported a fault of no service. Recieved an SMS to say it will be rectified within 2 working days, this is now a week from that deadline without even a call or any other follow up. I have escalated the fault via their website 5 times and at a telkom store. Still no response. <br> Call center does not answer within 30 minutes, high call volumes, they do not have enough capacity to deal with the ******* service that is offered.
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Telkom's replyOfficial
06 Feb 2015, 11:31Hello BigPete,
Thank you for making contact with us
This response serves as confirmation that your query has been received. No answer when attempting to contact directly on the number provided. We would like to please request to provide the affected number as the ID/acc# provided on HP does not display any results. please communicate the requested information via the following channels. we await your response.
Included below is the link to your report.
link: http://hellopeter.com/company-zone/update-response?report=***
***
Twitter: @Telkomza
Facebook: Telkomza
Email: ***
Have a great day!
Kind Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. No answer when attempting to contact directly on the number provided. We would like to please request to provide the affected number as the ID/acc# provided on HP does not display any results. please communicate the requested information via the following channels. we await your response.
Included below is the link to your report.
link: http://hellopeter.com/company-zone/update-response?report=***
***
Twitter: @Telkomza
Facebook: Telkomza
Email: ***
Have a great day!
Kind Regards
Keagan Moses
Telkom Social Media Team
Best regards,
Telkom's reply06 Feb 2015, 11:31
Official
Hello BigPete,
Thank you for making contact with us
This response serves as confirmation that your query has been received. No answer when attempting to contact directly on the number provided. We would like to please request to provide the affected number as the ID/acc# provided on HP does not display any results. please communicate the requested information via the following channels. we await your response.
Included below is the link to your report.
link: http://hellopeter.com/company-zone/update-response?report=***
***
Twitter: @Telkomza
Facebook: Telkomza
Email: ***
Have a great day!
Kind Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. No answer when attempting to contact directly on the number provided. We would like to please request to provide the affected number as the ID/acc# provided on HP does not display any results. please communicate the requested information via the following channels. we await your response.
Included below is the link to your report.
link: http://hellopeter.com/company-zone/update-response?report=***
***
Twitter: @Telkomza
Facebook: Telkomza
Email: ***
Have a great day!
Kind Regards
Keagan Moses
Telkom Social Media Team
Best regards,