Fault reporting and resolution failing

<p>Hi,</p> <p>I have been without a landline and a wifi for two weeks - after several calls and emails this problem is still unresolved. A fault is logged and I receive an SMS that it has been cleared but I remain without service. I have contacted the fault complaints department several times and I am promised that a technician will be sent out yet non has visisted me to solve the problem yet. Call center is unaware of how to troubleshoot major problems and team leaders are unavailable when requested. I am desperate to contact appropriate departments but communication barriers back this impossible. Any help in getting a working landline and wifi will be appreciated. </p>