Fault Reporting - ADSL and Telephone line

My Telephone line stopped working on the 8th of July 2015. I reported the fault which was not fixed but closed as resolved. Since then I have reported the fault 3 more times and the same thing. The fault gets \resolved"but yet my phone line and my adsl are still not working. I have not seen or heard from a technician for 3 weeks and reporting the fault is going nowhere. But I am pretty sure telkom will have no problems taking my money at the end of the month. Shocking service. """