Fault Reporting

My telephone landline has been dead since 27th October its been almost a month . I have been sending messages daily on facebook and getting people calling and checking online for progress and nothing has been done. Ref ********** 2 and ********** 2. They always say they will accelerate it but nothing has been done since then. So disappointed for not fixing my landline fault. Reply from Telkom to me via facebook Good Day. We so sorry for the delay. Your reference number is currently awaiting a technician to be assigned. I have logged an escalation to speed up the process. Once assigned, a technician should contact you. ^TS and Frank sends same response. Where is this technician coming from, is it overseas that I have to wait for almost a month.