fault reported on 9th Jan, up to now no one repair

my house telkom line (***5xx)was not working, then reported on 9th of January. the fault number is 121CTK090116. after 3 working days promised response period, no one from telkom come to repair. I started to call telkom hotline to track the process every second day. the answer was the same that fault is in hand with the technical repair division.<br> on 25th after a calling, a telkom 814153 escalation number was given to me. until 27th Jan I am still waiting for a telkom technician come to repair. I request telkom urge a technician to solve the fault ASAP.<br> <br> furthermore, from 9th to 27th January or until a date the problem can be solved, we do not have telkom line and Internet. we have to buy MTN data for Internet. it already costed us more than one thousand rand. telkom should consider a deduction on my bill due to delayed service.