Fault Reported on 31 Jan 2015 - Still No Response

After reporting the latest fault on our line on 31 January 2015 (***) where the internet is not working, no one from Telkom has either called or come to fix the problem. We have tried to escalate the issue online and logged in several attempts by sms to the number 30591 but we only keep getting a message saying \fault 732CRK310115 has already been created for service..."<br> <br> No one from Telkom has come to sort out the issue. This problem has been on going for some time now and it seems whenever it rains our line goes out. The previous ref numbers (all in the same month) are: <br> <br> 631CRK090115<br> 26CRK250115<br> <br> We are paying for this service continually although at the moment we are not getting any service off it and are unable to use it. This is unacceptable and the service obviously pathetic. Can the Telkom Management look us in eye and tell us if this service is acceptable by their standards?<br> <br> We need someone to come and sort out this mess once and for all.<br> <br> Dissatisfied Customer<br> <br> """