Hellopeter
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NS
Nausheen S

1 reviews | Active since Mar 2009

29 Nov 2017, 10:07

Fault reported on 20/11/2017 - my telkom line is dead and no feedback from Telkom

fault number: 716CTK201117 was logged on the 20/11/2017 for my Telkom ADSL line. I have made numerous calls to 10210 and every time there is a new excuses for every call -

'Technicians are either waiting to be dispacthed' or 'Technicians are trying to remotely resolve the issue' or 'You are still within the 72working hour period' or 'due to huge backlog, no technicians assigned to resolve this fault'

I cannot believe that Telkom is giving us such a pathetic service, when it comes to collecting money they will go high and low to collect and bill us, but now that they have to provide us with the service they are so negligent.

Can someone assist - i cannot tolerate this telkom service anymore...

today is the 29/11/2017 already and no one has contacted me to regarding this fault.

When on earth do they plan on fixing my line?????????????????????

0
Replies (3)
NS
Nausheen S's update30 Nov 2017, 15:27
Reviewer Update
when will telkom respond???????????????????????????????
NS
Nausheen S's update04 Dec 2017, 11:33
Reviewer Update
really, this is the worse service ever from entire telkom. here on Hellopeter you have only responded now after so many days. What else can i expect from the rest????????????
NS
Nausheen S's update04 Dec 2017, 11:33
Reviewer Update
really, this is the worse service ever from entire telkom. here on Hellopeter you have only responded now after so many days. What else can i expect from the rest????????????