Fault reported on 10th April still not resolved???

Fault 345 CRZ100415 <br> Have escalated on your website numerous times - no results<br> Have phoned10217 twice now, sat on the phone for over 23 minutes blocking the only line I have available now to make calls from which means any incoming business calls are unable to reach us.<br> Spoke to Kobus Britz on 21-04-2015 @ 10h45<br> Spoke to Maureen Mphahlele on 23-04-2015 @10h45 who says due to backlog will probably only be rectified on 29th April 2015.<br> Currently holding on to speak to a Manager and still waiting.....btw these days when you ask for a Manager you will be put through to a 'Floor Walker'.<br> <br> Totally and utterly pathetic! Basically boils down to zero service from Telkom!