FAULT REPORTED & NOT YET CORRECTED

Good day,<br> <br> A fault on our line was reported on Monday, 09 November 2015. It has been 4 days now and our line is still not working. <br> <br> We are a busy company and as a result of this we are now unable to make or receive phone calls.<br> I used my cell phone to call 10217 yesterday and was on hold for 40 minutes, and still received no answer.<br> <br> Please let me know how much longer it is going to take for our fault to be attended to and corrected?<br> <br> Thank you.