Fault reported -no assistance 17 days later

I reported a fault on my line on the 4th September, followed protocol by escalating the fault. Obtained references, kept following up daily. Each time the call centre agent says they follow up with a technician. The floor managers 'promise' to investigate and get back to me, taking my details. <br> <br> To date NOONE has gotten back to me, I still have a faulty line, and Telkom couldn't be bothered to respond to the emails to esc centre, the tweets I post, or the calls I place.<br> <br> This is the height of horrible service!!!