Fault reported nearly 2 weeks ago, no response

We reported a fault on our phone line on 24 November. To date, no-one has contacted us in order to have the line repaired. I tried to phone Telkom to get an update on when it would be repaired. I held on for over 10 minutes and my call was not answered. I went to track the fault on the Internet, but it just tells me that the fault has been reported. There is no feedback given. We have been without a landline for nearly two weeks!! This is shocking service. Please contact us urgently to provide feedback on when our fault will be repaired.