Fault Reported for My ADSL Line

I have been struggling with my Telkom ADSL internet for the past month or so i have tried and tested all kinds of different Methods!!!!so i decided that the Fault must be on Telkom's Side i phoned 10210 on 25 September 2015 10:13am and Thandi did a Line Test and Port Reset for me and she noticed there is a Fault on my line on their side and she Logged a Fault on my line, i have since phoned back every day at least twice a day for my Fault Reported Reference Number : 182CWK250915 it started out as they are waiting for a Technician to be assigned to my area and fault , yesterday i was told a Technician was assigned to my area/Fault it is on his Bucket list i was told there is a Technician and they are just waiting for the 1st one to become available for my area!!!!its been 5 working days and my ADSL is still not fixed or even been attended to , i am still waiting for a Technician to contact me!!!!Please Adhere to my request As Soon As Possible it is Urgent!!!!!