Fault reported - fault nr issued - action nil

My prepaid land line has no power or dialing tone. <br> Fault reported -on 18th January. <br> *** - 22 days later and still faulty.<br> Just no feedback on delay- a company with the Ostrich mentality- sticks it head in the sand and hopes the problem will disappear.<br> .What customer service !!!<br> John, <br>