FAULT REPORTED BUT NO RESOLUTION AFTER 4 DAYS!

I have been onto Telkom since Wednesday 30/09/15 to have my ADSL line sorted. I've been told that a technitian has been assigned. When I called up again just now to follow up, I've been told a technitian was suppose to come yesterday but was call to address other faults. Why is my fault being not being addressed? Telkom are absolutely pathetic! My fault reference is 401CRK300915. I need a competent member of staff to deal with my fault now!