Fault Reported automatically closed without assist

I currently have an ADSL line with Telkom. Since Sunday night, the line service has been un-operational.<br> Fault was subsequently reported Ref 204CNK 0510 15 on Monday 5th October. When I followed up on Tuesday, and spoke to an agent, he confirmed that the line was faulty and said that it would take 24-48hrs before being attended to.<br> I received an SMS stating that the job was handed to technical repair division on that afternoon. <br> The fault has not been attended since then. On Wednesday 7th October, my wife received an SMS stating that the job was closed, with options to rate the service.<br> Telkom does have a superior product on the market and that is my reason for staying with Telkom, however the service to customer in instances like these are not desirable. My business is reliant on the ADSl line and I would appreciate if Hello Peter can intervene on my behalf to resolve this issue.<br>