Fault reported and no action by Telkom

We reported that our phone and ADSL lines were out of order on the 21st November 2015. Our daughter has been in contact with Telkom to get a progress report. Every-time she calls 10210, a call center operator gives her a different story. On Monday, they were waiting to assign a technician, she was informed that an escalation can only occur after 7 days from the fault report (after speaking to a manager on Wednesday this suddenly became 3 days). On Tuesday, she was told they are attending to the fault. On Wednesday she phoned to get a progress report and was told that a technician had not been assigned. So we have gone from a someone working on the problem to no technician being assigned to the fault!! On Wednesday, she insisted that she speak to a manager, who escalated the fault. On Thursday the 26th she was told that a technician HAS STILL NOT BEEN ASSIGNED TO THE FAULT and they are not able to tell her when one will be assigned. As usual Telkom have lived up to their reputation of BAD service. I would also like to suggest that Telkom invest in training their call center staff so that they can give customers the correct information and not a different story every-time.