Fault reported after 2 weeks not resolved

I would like to escalate the fault ***.<br> <br> We have reported the fault on the 16/11/2015. It issue was assigned to the technical repair division on the 17/11/2015.<br> <br> Since the 20/11/2015 we have not heard anything from you.<br> <br> I phoned the call centre and they were not able to assist me with escalating the issue and the email adres that they gave me [Email Removed] does not work. The following message was received:<br> <br> TO::<br> host [URL Removed] [196.25.211.172]: 550 #5.1.0 Address rejected.<br> <br> <br> I would like to know by when this issue will be resolved, 10 days are unacceptable to pay rent on a line that is not working!<br> <br> What concerns me is the call center said they will let me know IF you are going to repair the line! Please let me know if you are not going to repair the line because we will have to look at other ways to get a telephone line from another service providers, because we do not have cellphone reception on the farm!<br>