RO
Ryan O
1 reviews | Active since Jan 2016
04 Jan 2016, 09:48
Fault reported 7 times with no solution
Over the course of the last 5 months I have reported the same fault 6 times with 6 individual fault reference numbers but the fault has not been repaired, when the technician does actually correct the fault the repair is sub-standard as the fault will pop up again the within a week, or as soon as the wind blows. <br> We have had many excuses from Telkom as to the reason we are experiencing the fault but no resolution is in site. Please could someone revert with a solution to this issue. <br> The Fault: Intermittent connectivity issues on the ADSL and noise on the line. <br> Current Telkom Fault Ref#: 332CRK040116 <br> Prior ref#s: 1042CRK070915
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Replies (1)Telkom's replyOfficial
04 Jan 2016, 11:47Hello ryoc,
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM183164
Update customer details
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM183164
Update customer details
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply04 Jan 2016, 11:47
Official
Hello ryoc,
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM183164
Update customer details
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM183164
Update customer details
Regards
Luleka
Telkom Social Media Team
Best regards,
