Fault Reported

I have reported a fault with my telephone line on the 26th March 2016. I have received my fault number but I am waiting for a technician to contact me with regards going to fix the problem. I also received several smses that the fault has been repaired. Guess what it has not. What happened to customer services?<br> Like non-existent. I am really tired of having to pay for an expensive service and getting no returns when there is a problem. Telkom in my opinion just one of the departments in our beautiful SA that are failing big time.