Fault reported 3 months ago - No yet resolved

Item: Telkom
Rating: 2
Author: Susilen G

We had ADSL connectivity issues in January this year. After several unsuccessful attempts trying to get through to the Telkom call centre, I finally SMS'd and used the online service to log the fault. I received a notification that the fault will be resolved in 4 days (Fault Number 1084CRK120115). A month passed by and no service from Telkom. I tried the call centre again and they \escalated"the fault. To date"

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Replies (1)

Telkom's replyOfficial

31 Mar 2015, 12:04

Hello SSGovender,

Thank you for your post.

Kindly be advised that we are currently investigating the connection issue and we will revert back to you with feedback.

Your reference number is SM100262.

We sincerely apologise for the inconvenience caused and the delay in resolving your issue.

Should you have any further queries, please e-mail us at ***.

Regards
Tebogo Mongale
Telkom Social Media Team

Telkom's reply31 Mar 2015, 12:04

Official