FAULT REPORTED

My Telkom line went completely dead on Saturday the 20th of June. On the 22nd June I phoned Telkom to report the fault, I have thus phoned every single day to follow up on the fault. On Wednesday, my internet stopped working, so I reported that as well. Since the 22nd June I have been told they are working on the problem, then told a technician has been assigned to the fault on Friday. On Friday they also escalated the fault. Yesterday I phoned, as usual and I was told the technicians are addressing the fault. Today I phone to get told that my fault was referred to the wrong department!!!!! Spoke to the team leader, this am was promised that he would follow it up. I phoned again, had to wait 7 minutes on the line, before the team leader took the call and made me the same promises, once again!!!!!!