Fault Reported 11/1/2016 No Feedback yet

After a thunderstorm my ADSL line went down. After numerous calls and complaints a call center agent told me it might be my router. I bought a new router as there is no telkom direct in Klerksdorp anymore and you cannot get a hold of the branch in Pothcefstroom on their listed landline number. I bought a new router at my expense the line is still not working. Apparently there has been a technician at my home last week tuesday and I still have not got a working line. Now the call center tells me a technician has been dispatched and the fault is sorted out. At the cost of me buying a new router and I find in unacceptable.