Fault Reported 05 February 2018

My Telkom line was hit by lightning on Sunday 04 February 2018. Fault reported on Monday 05 February 2018. Since then the Customer Service Center can only apologize for the inconvenience. Fault sits with escalation center since day one. Escalation center to assign the fault to technicians but it seems a impossible task to assign the fault. Various emails send to Telkom Escalation Center / Complaints department but no response.