Fault Report yet again closed

We have reported a fault on the 12 Feb 2016 (REF 272CRK120216) which was according to Telkom resolved, which was not at all resolved. We reported the fault yet again with Ref 368CRK290216, and the same occurred.<br> According to Telkom this matter has been resolved, and states that there was a technician at our premises, which is false, there was not a technician at our premises at all. <br> <br> The fault still persist and the problem was not resolved. how in this world can Telkom close a fault which was not resolved. This is beyond unbelievable.<br> <br> Will this matter be resolved or will it also get lost in space till we report the same fault again??????<br> Can I please get the correct assistance regarding this matter URGENTLY and I want a discount from the 12 Feb for all this whereby we struggled with our internet, and are paying for the service.