Fault report not being attented too

Report line down sunday 6/3/2016. By the following thursday nothing had been done. I phoned the call centre and no technician had been assigned yet. I complained and nothing was done. Saturday, phoned again en it was supposedly with tech support at tech centre... The line is down! What are doing?? Monday 14th phoned again and still with tech centre and no technician at out premises to resolve this. <br> <br> Just as background info - line was fixed 1 week prior to line being down again. 1 WEEK!! And its out again. <br> <br> Can you please fix my telephone line - fault report ***<br> Awaiting urgent response!!