Fault report not attended to

on the 3rd of September I phoned Telkoms fault report department to report our lines are down. I explained that a truck (according to our Mechanic that starts working at 5) drove past the company and took the overhanging Telkom line with him and also damaged three poles. I said that all our lines are down. and nothing works on the switch board. To which the consultant asked if we have a Telkom system. I said no, its an independent one. in that conversation the consultant asked me atleast 4 more times if it's a Telkom telephone system??? He said that his system is down and that he can not supply me with a log number. but, he will log the fault later and sms me the ref number. The next day, Friday, 4th September, I phoned again and spoke to a lady. Again she asked me if it's a Telkom switch board??? and that the ref nr will be smsed to me. Still not received anything. I Phoned a lady in town, who does not even work for Telkom, and asked her if she could possibly help to log the fault, as her husband works at Telkom. It was not 10 min after that conversation, and I received the ref nr. I have phoned to follow up, only to get. Its more than a week and we are still waiting for Telkom!