FAULT REPORT BAD SERVICE

Logged my first call on 24 July - line is dead, get a couple of messages through the next week 1-Aug they send a text saying it is resolved & the close the query.<br> OF COURSE it is not resolved the log a new fault on 3-Aug.<br> Call today to follow up on the query - after holding for 20minutes the call get picked up and put down on a desk for 7 minutes i listen to typing and talking while trying to get someones attention.<br> I HAVE TO CALL BACK AND THEN HOLD ON FOR ANOTHER 25 MINUTES BEFORE THE CALL IS ANSWERED AND THEN GET TOLD IT TAKES AT LEAST 48 HOURS FOR A TECHNICIAN TO GO OUT ON A FAULT!!!! #TELKOM #BADSERVICE