Fault report and Lack of follow through

I have had a issues with my landline and adsl line since the start of December 2017. I had issues upgrading my line because of the useless agents that I dealt with . ignoring that. I am currently having to phone/chat to telkom agents everyday to stay on top of them so that they send someone out to repair my line. for the past two weeks my landline has been down. I can't make a call at all . before that if I made a phone call there was a 50% chance the call would cut out mid-phone call and the line would go dead and would be down from 5minutes anywhere to a day. my phone would also ring randomly but no one would be phoning . id answer and the phone line would be dead. my adsl line has been extremely shoddy too . it has now gotten so bad that every 5 minutes my internet is down , I have a 4meg line but I get slower internet now than when I had a 2meg line . i have spent so much money on trying to get telkom to do anything just because my landline is down and my internet is so unreliable that I have to use my phone data and airtime to make any contact with telkom . id appreciate it if someone could send people out to fix this issue . it is extremely painful even just using Google . I have logged 3 faults . each time I am told a different story . I phoned yesterday and was told they would escalate the fault . I was told this the time before that too .I spoke with an agent on the online chat room this morning who has said it's being seen to remotely but that's what they've said for 3 weeks now. the agent also informed me that she escalated the fault. and everytime someone tells me they need to escalate the fault . I tell them the previous agent has already done that . I am then told that according to the system no one before them has escalated the fault . so I'm pretty darn tired of this f#$king run around I keep being given when I am paying through my teeth for the service and I can't even use my lines properly . it's a f#$king joke that this is the only provider I can go to.