Fault Repairing

On the 04 May 2015, a call was logged with Telkom with CRZ040515 for a dead telephone line. Immediately after logging the call with the Call Centre agent, an sms was received that the fault will be resolved within 2 days. After 4 days, no fault was resolved or even a technician appointed to the fault. I called in on the fourth day enquiring what was the delay. A coloured consultant on the phone stated that he would escalate it with the technical team. After a second attempt on day six with the call center escalation, no resolution. I then called on the eight day and spoke to Musa Letabile and explained my complaint. He gave me the same story that he would escalate it. I then insisted on speaking to a Manager which he then put me on mute for about over 20 minutes. I dropped the call and called back. While holding on the line for a new consultant, I receive a sms stating that my fault logged has been resolved. I immediately then receive another sms with a new fault number now stating that the fault will be resolved within 5 days. WHAT A CIRCUS!!!!<br> <br> Firstly I don't get a call back from Musa knowing that I insisted on speaking to a manager. <br> I then get conflicting sms. <br> Is any