1 reviews | Active since Jul 2012
FAULT REPAIR TAKING FOREVER
<p>I reported a line fault 21 December 2016 and a technician was only assigned 2 weeks later. A technician did make contact with me on 4 January 2017, the one day I actually was not home. I made an arrangement with him that I will be his last call of the day, he gave me an estimated time of 14h00. I made sure I was available for then, but he did not arrive or even call. I have since heard nothing else, one whole week later. <br /><br />I have made numerours calls to the Telkom call centre only to be told that they will "escalate" the issue. What does escalate actually do within your company? Because in my experience, nothing! Surely there needs to be an internal procedure that if a technician is assigned and the job is not attended to within a respectable time then action must be taken? Assign a new one, or light a fire up his **** to do his job?</p>
Well, isn't this a surprise. I have gone through nearly every avenue I can think of to get some sort of feedback on this issue, with HelloPeter being the last, and yet another week has gone by with absolutely NOTHING back. ****** all!!!
And to make a correction on my initial post, this problem was actually logged 16 December, which means it's been exactly one month with no attempt to resolve.
Well, isn't this a surprise. I have gone through nearly every avenue I can think of to get some sort of feedback on this issue, with HelloPeter being the last, and yet another week has gone by with absolutely NOTHING back. ****** all!!!
And to make a correction on my initial post, this problem was actually logged 16 December, which means it's been exactly one month with no attempt to resolve.