Fault repair not getting done

Our home phone and ADSL line has been out of order since the end of July, unfortunately I only logged the initial call on the 5th of August 2015, after numerous calls and query ref no's we are still waiting for the line to be sorted out. It is a month since the call was logged and yet you expect me to pay for the month yet not being able to use the line or ADSL. <br>