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Dewald C

1 reviews | Active since Jul 2014

20 Mar 2018, 16:46

Fault repair failure

Hi All, telkom yet again fails miserably in repairing our line fault. Reported fault 04/03/2018. Sms received - Telkom SA: Dear Customer, Fault 26CTK040318 has been created for Service ID 012***1947. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault. 15th finally technician arrives. Tells me cables are cut in manhole but manhole welded shut and that he would get someone to open it and disappeared never to return. Reported fault again multiple phone calls. Today 20 march another tech arrives and does exactly the same but this time gives me an expired service area manager number and leaves without helping us. So what the hell am i supposed to do??? Thanks Telkom!!!

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Replies (3)
DC
Dewald C's update23 Mar 2018, 14:46
Reviewer Update
No reply from Telkom - yet again i have reported this fault today 22/3/2018. I got through to call centre and technician stated dangerous site... Total nonsense and nothing further has been done to correct this fault. Call centre agent very calm and collected trying to help me but it doesnt help because he cannot even get the technician on the phone to explain to him whats going on. If telkom itself cannot get ahold of their own personnel... Who is taking responsibility for this??? My whole street sits without telephone lines/internet due to this problem. Surely this should be a serious alert to telkom that its something major... But no!! Nothing has been done. Its costing me a lot of money to work with 3G internet (which is barely usable due to bad signal). Please fix this !!!!
Telkom
Telkom's reply13 Apr 2018, 14:30
Official

Hi Dewald C

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply16 Apr 2018, 13:51
Official

Good day.

Please be advised that we have escalated this fault for urgent attention and our technicians will be in touch.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,