Fault ref 843CRK221214

My ADSL line was not working and I reported to Telkom ref 843CRK221214.<br> My line was only active again on 17/02/2015.<br> I've called Telkom 5 times to query the billing as the credit for 58 days non service was not passed on my account. Each time I was told that someone will call me. To date I've not heard from them.<br> I've responded 3 times to their SMS's...still no joy.<br> I've logged 3 disputes on my billing online....still no joy.<br> I've e-mail them...still nothing!<br> Telkom has suspended my line yesterday, I tried calling but was informed by their automated message that they are on strike!!<br> I will only pay my bill when they pass the credit due.<br>