Fault outstanding since 12 January
<p>On 12 January I reported a fault on my landline - after numerous calls it was escalated and I was given a reference number -Yesterday 01 Feb when I phoned I was told the fault reference number had been closed without being resolved and the escalation number did not exist. I have now been issued with a new fault reference number. Telkom converted me to a "wireless" landline without my requesting it - it worked for about 6 weeks - I have asked to be converted back to the plug in landline - been waiting for that to happen for 10 days. The biggest problem is if anyone tries to phone me they get a response "THIS NUMBER DOES NOT EXIST" </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
This is now the 3rd refernce number I have received. - yesterday I was given reference number ********** 62! Also on your face book page I was advised that Lydia said the lie is working. I was also told that a technician had been to my premises. I HAVE NOT SEEN OR HEARD FROM ANYONE . IT IS NOT WORKING - IT IS STILL SAYING T"THE NUMBER YOU HAVE DIALLED DOESNOT EXIST" DOES ANYONE AT TELKOM KNOW WHAT IS GOING ON.
This is now the 3rd refernce number I have received. - yesterday I was given reference number ********** 62! Also on your face book page I was advised that Lydia said the lie is working. I was also told that a technician had been to my premises. I HAVE NOT SEEN OR HEARD FROM ANYONE . IT IS NOT WORKING - IT IS STILL SAYING T"THE NUMBER YOU HAVE DIALLED DOESNOT EXIST" DOES ANYONE AT TELKOM KNOW WHAT IS GOING ON.