Fault opened for a month on a business line

<p>I logged a fault for two of my business lines (this means I pay more for them for quicker service), on the 15th of February 2017. Their reference numbers are 977CRK150217 AND 979CRK150217 respectively. No attempt has been made to resolve these faults even though they have been escalated.</p> <p> </p> <p>It has gotten to a point where it seems that regardless of the type of line you have, Telkom will not fix it for you or attempt to have a workaround. This is a business line that it essential to our work. Could Telkom please provide me with a timeframe for the repair so that I can manage my business as it seems these lines won't be sorted out.</p>