Fault on telepone line

A fault on the ADSL and land line was reported to Telkom Faults on 17 April 2015. A SMS was received on 19 April 2015 giving reference number 726CRK170415 and that a technician would be sent out to repair the fault. I queried it again on Wednesday, 22 April 2015 and was told I must call again on Friday, if nothing had happened. This I did and was told that a technician had been assigned and would be there on Friday or Saturday. To date nothing has happened. I call again this morning was given the name and telephone number of technician who should have come to do the repair. When calling Emphraim, the technician in question, he told me he is on leave for two weeks and does not know who will be fixing the line. So now have been holding for faults again for 13 minutes already. Telkom's service is atrocious.