Fault on line waiting 2 weeks for a service delivery

I have been calling Telkom to sort out my line issue where my ADSL is not syncing. My phone works as I can receive and make calls to any South African number yet I have no internet and I need the internet for work after hours as my husband is a remote support technician. Theses are the references numbers: 310CNK221217 & ********** I have been given and I all I get when I call 10210 is we have escalated the problem. When I don't have money to pay Telkom, should I also tell them that I will escalate the problem? Really getting sick of the poor service delivery.