Fault on line more than a month

We have had a fault on our line for more than a month, it dates back to the 27th of July 2015. Telkom cannot give us a turnaround time. On the 17th August we were told that the fault was never logged, it was then escalated to Miranda that was meant to make sure we are contacted. Nothing happened, we phone on a weekly basis just to hear that they cannot tell us when it will be fixed. On-top of that our hunting runs through this faulty line, which in itself was not the line it was meant to hunt through. So for over a month now our clients have not been able to get through to us. From the beginning it has been a very unpleasant experience with Telkom, even the incorrect type lines were installed. Whenever we phone Telkom we get off the phone very frustrated. I sent an email cancelling my hunting on the 27th of July, with the correct documents, and still no cancellation has taken please. I was just told I must now send an email to [Email Removed] because they can do nothing over the telephone to help me, in fact I was given this message via an agent because cancellations would not even take my call.