Fault on line

Hi There<br> <br> I have a fault on my line that results in my ADSL not working. This was reported by my ISP who now blames telkom for not fulfulling their duties to send a tech around.<br> <br> Please attend to this as I have been without internet for a month now due to this fault.<br> <br> Also when i went to the Telkom store Century City - they point blank refused to help me with the IT person especially being rude. The router I bought was also through telkom - I called in to get fault ref as per the stricker on the router only to be told by the store it is not their problem.<br> <br> Please escalate this as this is truly unacceptable.<br> <br>