Fault on incoming Telkom emails (wef 26 Nov 2019) since migrating from ADSL to LTE

Good day. I am desperate. My incoming Telkom emails have been out of order for 3 weeks already.

I have contacted service helpline 10210 on numerous occasions. The password was changed and the fault escalated numerous times. I am always told someone would phone me back, but no feedback has been received and my incoming mails are still not working. I have aso contacted a number of persons directly via Gmail and pleaded for help, but no feedback received and my incoming mails are still not working:

My details are as follows: 1. Migrated from ADSL to LTE about one month ago 2. Incoming emails stopped working a few days after migration. However, outgoing emails still work 3. Reference numbers received: (pse note every time a new reference number with the current date is supp****, but being queried since 3 weeks ago): ***9 *** Latest = IT reference number ***

As stated, I am in a state of despair for not being able to use my Telkom email service, being my primary email address.

Why can Telkom not fix this and what more can I do?