Fault on ADSL line

<p>I've logged a fault for my ADSL line 2 weeks back. Have an issue where everything seems to be working fine except online gaming. My browsing and download speeds all acting normal but my ping to international servers are fluctuating between 260 and 600. </p> <p>The fault was "resolved" a week or so later, yet it was not. Was still doing exactly the same. Contacted the technical support consulatant again and he re-opened the ticket. </p> <p> </p> <p>I received a call last week asking if the fault was resolved, to which I answered that it was not. Emailed the consultant again yesterday and he said that the fault was marked as resolved so he created a new fault for me (ticket 35CTK210317). </p> <p>This morning when I got to work, I recieved an SMS at 8:14 that the fault has been resolved (again), yet when I tested again now it was still not resolved.</p> <p> </p> <p>I didn't receive any contact from the technician, so I have no clue what he has been resolving every time.</p> <p> </p> <p>Please can you get my line sorted out ASAP, I'm paying for a service that I'm not receiving.</p>