AP
Alex P

1 reviews | Active since Nov 2015

15 Mar 2016, 12:58

Fault occurring for 8 months on Business line

In the past HelloP nor Telkom have helped me, though Ill try again!<br> <br> I have been having problems for 8 months on this business line logging fault nearly every week. I have slow speeds on the line around 0.8mbits to 1.5 mbits on a 4 meg line. I keep opening this line fault and Telkom keeps closing the ticket fort the last 8 months. I can't stress the amount of anger and frustration Telkom is causing me that this line problem is not getting resolved. I JUST reopened a log AGAIN 471CK150316<br> What I have done on my side:<br> 1. I have used 3 ISP's and same results<br> 2. I have bought a new router same results<br> <br> <br> The other problem I have is the line at persisting for the last 2 months (1008CTK100316)<br> <br> What I have done on my side:<br> 1. I have used 3 ISP's and same results<br> 2. I have bought a new router same results<br> <br> The line keeps dropping/intermittent - AGAIN I keep opening tickets and Telkom keeps closing them<br> <br> From both calls I ask TELKOM TO CALL ME BEFORE CLOSING THE TICKET - THEY DON'T CALL AND THEY CLOSE THE TICKET. I really cannot go on like this as this is beyond ridiculous. Please can you assist me in this matter so that we can finally resolve the matter for once and for all

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Replies (1)
Telkom
Telkom's reply15 Mar 2016, 15:24
Official
Hello AlexPetsas,

As per our email correspondence, we currently attending to the query and will be in contact with further progress.

Regards
Wesley
Telkom Social Media Team